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Outlook Sync Help

Copper Contributor
Posts: 54
Country: United_Kingdom

Outlook Sync Help

[ Edited ]

Hi Act Guru's

 

I have downloaded a trial version of Act 2013 SP1 and I'm testing the sync capabilities with Outlook. (32  bit Latest)   When i sync I get a notice saying Contacts (or Calendar) Sync failed. 

 

Looking at the sync errors i see the following

 

Context

Syncronizing Contacts

Description

Interface not supported

exception

Redemption.RDOSSession

Call Stack

at Redemption.IRDOSsession.netMAPIOBJECT(objectvalue)

at Act,Outlook.Integration.Outlookfactory.get_session()

..A load of other stuff I CBA to type. 

 

 

can anyone help?  Thanks

 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Outlook Sync Help

Assuming you are using Office/Outlook 2013 32-bit:

 

Determine if you have or do not have the Click-to-Run (CTR) version of Office 2013 installed.  Instructions can be found in this article:  KB Article 33125

 

ACT! will not interface with the CTR version.

Greg Martin
Sage
Copper Contributor
Posts: 54
Country: United_Kingdom

Re: Outlook Sync Help

Thanks Greg, it looks like the click to Run version of Outlook is causing the issues I have with sync and mail. I hope they sort it out soon.

MS pricing is geared so that the CTR option is the only way to go and I guess one day soon it will be the only version.