05-24-2016 12:58 PM
I am trying to sync my contacts between ACT and Outlook. When I select "Outlook Synchronization Preferences" from the drop down menu, nothing happens. I don't get the Outlook Synchronization menu.
I am running ACT 18
Outlook 365, 2016
Any help will be greatly appreciated.
05-25-2016 05:34 AM
are you runing Outlook in the hosted (365) or local (2016) version? in the hosted (data stored @microsoft,) you need a Plugin that is currently in development as i know. you would have to ask when you can get the plugin that is developed by Swiftpage
05-25-2016 05:55 AM
I am running the Outlook 2016 version. I had it working a couple of months ago. I didn't use it for some time and when I went back to try to use it again, the menu choices didn't do anything. There is no error message or anything else. I select the menu choice and nothing happens.
05-25-2016 06:07 AM
i would consider the preferences to be corupt, i would sugest check out the act diag guide and search for Delete Preferences Files, then you can do all the settings from the beginning,
In any case, we strongly recomend to Use Handheldcontact as a solution to sync data to your Smartphone... as this never created Duplicate Data or lost Aktivitas.
Acc since 1995
05-25-2016 08:41 AM
05-25-2016 09:07 AM
Gary, Thanks for all of the suggestions, but nothing seems to work. I tried running as administrator. That did not solve the problem. I can access the Preferences Dialogue from the Tools drop down.
I think there might be something messed up with my installation of Outlook. This is running on a personal computer, but my work IT guy messed with Outlook to try and get some company things running properly. After he did that, ACT stopped working with regard to integration with Outlook.
05-25-2016 09:23 AM
05-25-2016 09:26 AM
I've already tried an Office Repair. that didn't help. I'm thinking about an Office remove and reinstall, but that will be a pain to do. And I'm not sure if that will fix it. The other option I have is to pay Swiftpage for some support.