04-23-2012 11:14 AM - edited 04-23-2012 11:15 AM
Sorry to bring this old chestnut up but I have not been able to solve the problem I have.
The synchronisation was working perfectly. So far as I know I have not changed anything in ACT and it has mysteriously stopped working. The only change made is the addition of Adobe Acrobat, which adds itself to Outlook and other MS programmes.
I am running Office 2007
I am using Sage ACT! Pro 2012 Version 126.96.36.199, Hot Fix 3
OS in Windows 7 64bit
Actions taken so far
Ran scanpst, no issues found.
Tested a new Outlook profile - same problem
Ran database reapir in ACT
Ran MS Office Diagnostics - No issues.
Have reduced calendar forward and backward periodsto synchronise (although it worked with the old settings).
Any and all help gratefully recieved. (BTW have searched the forums for a solution without success).
04-24-2012 08:07 AM
04-24-2012 08:17 AM
Thanks for replying.
Neither Contacts or Calendar will synchronise. When I try from Outlook I get activity in the bottom left of the screen as if it is going to work but I get an error message saying synchronisation failed. It is the same if I try to synchronise from ACT.
E-mails do attach to the contact when sent from Outlook.
It was all working perfectly and just seem to stop. I realise something has changed but nothing I have knowing done.
04-24-2012 08:43 AM
Try this ACT! Knowledge Base article -
Personally, I find the sync unreliable ... especially for international users.
And definately don't use if Outlook syncs to a phone
04-24-2012 09:13 AM
I'll take a look at the link, thanks.
What do you mena by - And definately don't use if Outlook syncs to a phone.
This is the maoin reason I need to sync with Outlook so it can sync with my Android phone.
04-24-2012 09:22 AM
04-24-2012 09:46 AM