02-03-2011 12:19 PM
ACT Pro 2011 and Outlook 2007. I set up a Rule in Outlook to Auto Attach incoming emails to History. I worked fine for a month or so and then stopped attaching. When I use the manual buttons on the toolbar in Outlook the email attaches. Of course the rule is set up correctly because it worked for a month. And the ACT address book is associated with Outlook because that is working. Just the Rule stopped working.
02-04-2011 06:08 AM
This is fairly common when creating this type of rule.
In the cases I have been involved with, Outlook would end up crashing. I don't know that you will find a solution to this one that will work consistently, it seems to be the nature of the beast with the Outlook rule engine when handling volumes of emails.
You might try deleting the existing rule and recreating.
02-04-2011 06:20 AM
That's what I did. I deleted the existing Rule and created a new one. It's now working. For now, at least. I had the same issue with the previous version of ACT, 2010. (Now running 2011.) Using the same version of Outlook, 7. It would function OK for a couple of months and then quit. Go figure.