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Outlook Not Listed as Email Client in ACT Pro V18

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Copper Contributor
Posts: 73
Country: USA

Outlook Not Listed as Email Client in ACT Pro V18

Just purchased a new Windows 10 laptop with Office 2019

After installation installed Act Pro v18 with Update 7.

After restore the backed up database from previous computer,

Outlook is not listed as client mail (only Act internet)

 

I have shut down and restarted both ACT and the Computer; Outlook

still is not an option to select as the email client.

 

Thanks for the help.......see attached.

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Bronze Super Contributor
Posts: 1,624
Country: USA

Re: Outlook Not Listed as Email Client in ACT Pro V18

Since this is a new computer, make sure all the Windows updates have been installed.

 

When installing ACT there is a proper order to follow:

 

  1. Install Office first
  2. Install ACT 2nd

While your are not prompted to do so, I always reboot the computer between 1 and 2.  Probably a holdover from earlier computer days, but sometimes it does seem to fix unexplained problems.

 

If this was not the order, then using Programs & Features, uninstall both Microsoft 365 and ACT.  Reboot twice - this is another one of those hold overs that I can't explain.

 

Follow the order above and let us know how it goes.

John Purdy
ACT! Premium V. 22.1.212.0 Update 4
HP ENVY 17m, 16GB, & Office 365, 32bit, 500GB SSD.
ACT CRM Advisor
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Copper Contributor
Posts: 73
Country: USA

Outlook Not Listed as Email Client in ACT Pro V18

I'm using Act pro v18 with windows 10 and outlook 2019. Is there any special configuration to ensure compatibility
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Nickel Contributor
Posts: 290
Country: Canada

Re: Outlook Not Listed as Email Client in ACT Pro V18

This is the System Requirements page, which includes Office compatibility.

https://www.act.com/products/system/v18/pro

 

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Copper Contributor
Posts: 73
Country: USA

Work Around Outlook 2019 Not Shown as Compatible with ACT Pro V18

Will Swift Page come out with a Hotfix so Office 2019 will run with ACT v18 or is there an alternate work-around?