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Outlook MS (error) related to ACT! Address Book Service/ ACT! won't open itself

New Member
Posts: 14
Country: Canada

Re: Outlook MS (error) related to ACT! Address Book Service/ ACT! won't open itself

Hello Greg,

I have tried the tasks you have outlined and Demo File still won't open.

 

This has been a real delimna for me,... and side-lined my sales and taken more time that I really have to spare.

I would just like to get instructions as to how to fully unistall and then I will try to reinstall later today and run through the series of diagnostics you have sent.

 

Otherwise, I hope that there is some comfort you can extend me - for the purchase of ACT! 2012 that I can restore my database form a backup I did in April 30th and that I will be able to retrieve my Contacts Templates, Opportunities, etc.

 

Thanks for your patience and help.

 

Dean

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Outlook MS (error) related to ACT! Address Book Service/ ACT! won't open itself

Hey Dean,

Yea, trying to troubleshoot some issues through the Community can take a long time and still not find the resolution - whereas having an analyst (or ACC) work on it can resolve it relatively quickly.  As a comfort level - that's great to know that you have a backup of the database.  Should you decide to upgrade to 2012, you will have the 30 days Getting Started support which would include installation and getting your database to open (the caveat to that would be if an issue is identified with the computer itself). 

 

Here is one more thing to try: Deleting the ACT! Preference files > then attempt to open the demo.

To delete Preferences:

1. Click on Windows Start

2. In Search, enter '%appdata%'

3. Open ACT folder

4. Open ACT for Windows folder

5. Delete:

- folder 'Preferences'

- all 4 xml files prefixed 'preferencesBak*'

6. Attempt to open Demo

 

Beyond that, here is an article to the ACT!Uninstaller utility: KB Article 19338

It will remove some additional pieces that the normal uninstall won't, and is worth a try.

 

By any chance, do you have a 2nd computer on which you can install ACT!?  Until the issue with this computer is resolved...

Greg Martin
Sage
Highlighted
New Member
Posts: 14
Country: Canada

Re: Outlook MS (error) related to ACT! Address Book Service/ ACT! won't open itself

Thanks Greg,

Will give these suggestions a go "after school hours" this evening.

I really appreicate your assistance.

Dean

New Member
Posts: 14
Country: Canada

Re: Outlook MS (error) related to ACT! Address Book Service/ ACT! won't open itself

Hello Greg,

I have uninstalled ACT! - removed all *.PAD database files, downloaded the ACT!unistaller and reinstalled - with no success.

I am shelving the ACT! software - as, though it operated well over the years - I have used it of 12 years in my business, I no longer have any confidence in the software.

Since I don't have the budget for the ACT! 2012, nor the confidence at this time with the product, I am going to resort to Outlook!

Thanks,

Dean

New Member
Posts: 14
Country: Canada

Re: Outlook MS (error) related to ACT! Address Book Service/ ACT! won't open itself

Hello Greg,

I have uninstalled ACT!, searched for all act and ACT! folders, files and removed them to trash.

I would like to retry to reinstall the program again.

The ACT! Address (Outlook) file still seems to be in palce as I can still email to my back-up database contacts.

The only error that appeared after the unistall is looking for the Add-in Redemption.dtf on openning Outllok, which I chose to disable.

Have you any further suggestions as to attempting a succesful reinstall - so I can then go to my full ACT! back-up of April 30 and get back on tract with my CRM.

Thanks,

Dean

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Outlook MS (error) related to ACT! Address Book Service/ ACT! won't open itself

Since Outlook can still access contacts in the ACT! database, that tells me that the SQL program is still in place - and working.  Which is fine, because that is not generally associated with the error you've been receiving. 

 

Here are some further thoughts:

 

Clean-up:

As for files to remove, be sure the 'ACT' folder has been deleted from 'C:\Program Files'.  Delete the 'ACT' folder found by: click on Start > enter the command '%appdata%' into the Search field and press Enter key. 

 

Preparation for reinstall:

- disable all anti-virus software

- restart in 'Selective Startup' to reduce conflicts: KB Article 21966

- install

 

Alternate option:

- create a new Windows user profile (admin level)

- sign into new profile and attempt install

- test launching > if successful, sign in with original profile and test launching.

Greg Martin
Sage
Astute Commentator
Posts: 14
Country: United_Kingdom

Re: Outlook MS (error) related to ACT! Address Book Service/ ACT! won't open itself

I suppose I shoule unistall/re-install the program.

I am going to try to open the database from a back-up I did a couple weeks ago.

Any other suggestions would be apprciated.
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New Member
Posts: 14
Country: Canada

Re: Outlook MS (error) related to ACT! Address Book Service/ ACT! won't open itself

Hello Greg,

 

Tried again re your most recent suggestions.  Installed OK, but wouldn't start-up "ACT! has stoppped,..."

 

Here's a lonk for the FeedBack report - www.cdnventures.com/act/ACT(FeedBack)_June4-2012.txt

 

This may give you further insight into the problem.

 

Otherwise, I may just have to contact an ACT! specialist in Calgary, ALberta and take my laptop/computer in for diagnostics of ACT!.

 

Thanks,

Dean

 

 

 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Outlook MS (error) related to ACT! Address Book Service/ ACT! won't open itself

Hey Dean,

From the file you attached, the outstanding line reads: Configuration system failed to initialize ---> System.Configuration.ConfigurationErrorsException: Unrecognized configuration section system.serviceModel.

 

This is an indication of corruption in the Microsoft .Net Framework 2.0 program (which the ACT! program is built upon).  We don't get in to the repair of .NET, but here is a Microsoft article with instructions for running the 'SFC' command to try and correct .Net: Repair .NET 2.0 on Windows Vista

 


Greg Martin
Sage
New Member
Posts: 14
Country: Canada

Re: Outlook MS (error) related to ACT! Address Book Service/ ACT! won't open itself

Thanks Greg,
Will read and implement this evening.
Dean