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Outlook Emails no longer attaching to Contacts

New Member
Posts: 5
Country: USA

Outlook Emails no longer attaching to Contacts

I have ACT 2008 and emails from Outlook are no longer attaching to ACT Contacts. I use the same process that I have always used and assumed that the messages were being attached. Much to my surprise they have not been attaching for months??

 

Everything seems the same as it has always been but nothing is being attached??

Copper Elite Contributor
Posts: 126
Country: USA

Re: Outlook Emails no longer attaching to Contacts

Check your Windows Task Manager and be sure Act.Outlook.Sevice is running. If it is, you'll notice an envelope icon on your windows taskbar. If not, then run it manually from C:\Program Files\Act\Act for Windows\Act.Outlook.Service.exe

 

Also check to be sure you have your act icons in Outlook.

Scott Lahn
Sage ACT! Customer Support