08-29-2008 12:57 PM
Since using ACT! 2009, OUTLOOK 2003 does not want to close down. The Windows Task Tray (lower right near the clock) continues to show the Outlook icon. Windows Task Manager shows Outlook.exe continuing to run even though I have exited from Outlook, regardless of whether or not ACT! is running. I have two Outlook profiles - one for business (that I associate with ACT!) and one for personal. I cannot switch back and forth unless I completely reboot, or sometimes wait about 15-20 minutes. Can anyone provide some help or advice?
09-08-2008 11:36 AM
The Outlook task not closing even after you close the window is a common issue with Outlook, regardless of whether ACT! is installed. You can close it out by going to your Task Manager and under the Processes tab, end the "OUTLOOK.EXE" process.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
09-11-2008 02:29 PM
09-30-2008 07:59 PM - edited 09-30-2008 08:44 PM
Unfortunately it's the ACT Outlook plugin from what I've seen. I've performed a repair on the office install, did nothing. Check to make sure QuickBooks or any other things that have integrated with Outlook are enabled and not accessing the Outlook mail store and they're not. Lo and behold though, when I disable the plugin by going into the registry, navigating to HKCU\Software\Microsoft\Office\Outlook\Addins\ACTOutlookAddin.Connect, change the LoadBehaviour to 0, Outlook will shut down without fail everytime.
This has also affected one of the users in our office who runs multiple Outlook mail profiles. If the user has the ACT Plugin enabled, they cannot change between her profiles (this is how Outlook is built though due to the error checking. If a profile is not shut down 'cleanly' Outlook will force a reopen of the profile to run through error checking to make sure the PST is intact).
I've since tried a Repair on Office 2003 and this has also not recitified the issue at all. Everyone in our Office runs SP3, XP SP2 and are updated to the latest. I'm going to continue to see if I can find any other fix for this but in the mean time I guess it's waiting game.
10-01-2008 10:31 AM
10-06-2008 06:43 PM
Having the same close issue with Outook 2003 and Act 2009. The only way to get Outlook to close is to close using the Ctrl-Alt-Del and closing the process. This only started after installing Act 2009. This clearly needs a fix.
10-14-2008 08:24 AM
Got the same problem. Act! 2009 Standard and Outlook 2003. Outlook will not close. If you open Outlook again, you will get multiple copies running. Telling my customer to use clt-alt-del really gives my customer confidence in my recommendation to go to Act! 2009!
10-14-2008 09:27 AM - edited 10-14-2008 09:27 AM
If you have iTunes installed, try disabling the COM add-in it places in Outlook.
- Within Outlook, go to Tools and select Options
- Select Other tab, then Advanced Options.
- Select COM Add-ins... and uncheck iTunes.
- Close Outlook. Make sure its not under Processes located in Task Manger.
- Open Outlook and test.
10-14-2008 09:43 AM
I disabled the Outlook COM add-in for iTunes months ago, as a possible solution to this issue. Unfortunately, it had no effect on this problem. We need ACT! or SAGE to address this issue directly.
10-14-2008 11:23 AM
I followed the instructions and disabled the ITunes Addin and that does stop the double Outlook.exe running. I have however lost my toolbar links that allow me to have an email open and click on the link to Schedule something for that email. As someone else said, this is something that Sage needs to get corrected.