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Outlook Crashing when Switching Between Draft Email and ACT

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Posts: 1
Country: USA

Outlook Crashing when Switching Between Draft Email and ACT

Occasionally while working on a new email in Outlook, if our user switches to ACT (to make a note or look something up) then switches back to the email, Outlook will lockup. When this happens, Task Manager shows the ACT-Outlook service with a red X – apparently indicating that it has crashed. The only way to get Outlook going again is to end the task and restart.

 

We're using ACT Pro v19 (w/latest patches), single user with database stored on local HD. 

 

Outlook 2016, 34-Bit version installed on local HD.

 

Windows 10 Pro.

 

My research seems to suggest that the ACT/Outlook integration is notoriously unstable. Is this just something we have to live with, or can it work reliably and there's something wrong with our configuration?

 

Any suggestions?