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Outlook Crashes (Closes) after applying "rule" to attach emails to history file

New Member
Posts: 21
Country: USA

Outlook Crashes (Closes) after applying "rule" to attach emails to history file

Here's the issue I'm having, and I'm wondering if for some reason my computer is not able to "handle" the additional load the Outlook rule has created.  Your opinions would be appreciated.

 

I created the rule to attch emails to matching customer history files as per the instructions provided on line, and the rule DOES WORK ... the red flag appearing after the auto attach is done.  However, the problem is that Outlook now randomly closes, especially after first opening it, and most notably, when it is "processing" new emails.  When I reopen Outlook, I receive the message that it was "not closed properly" and then have to wait for it to check the files and folders.  After it fully reopens, it will most often crash again.  The ONLY solution at this point is to turn off the rule (uncheck it) and then Outlook seems stable, but of course I have to manually attach emails (quick attach).

 

This computer is only a few months old.. is a stand alone operation, Vista w/serv pack one, a 2.0 ghz processor, 2GB of memory and a 150GB hard drive.  I do not know the hard drive speed - if someone can tell me how to find that, I'd be glad to report it.

 

In my world, being able to keep and automatically attach EVERY email from my customer base would be a tremendous benefit - as I sometimes miss attaching important coorespondence, and since I receive several hundred emails every day, of which probably 100 are from customers, I would REALLY LIKE to have this feature functional.

 

Any advice would be much appreciated.

 

Wes

Silver Elite Contributor
Posts: 3,305
Country: United_Kingdom

Re: Outlook Crashes (Closes) after applying "rule" to attach emails to history file

Wes

 

No definitive solution to offer I'm afraid, but I have seen the same thing on a number of databases. As you describe the rule runs but Outlook then crashes.

 

On one database I seemed to achieve some sort of fix by running a de-dupe on Contact and Company then deleting all the contacts found. Then doing the same thing but running the de-dupe on email and deleting all records found. On course this is not a paricularly practical solution and I was working on a copy of the database to try and diagnose the problem. You might want to try merging any duplicates rather than deleting, but I would suggest trying it first on a copy of you database first before doing anything with the real thing.

 

The other approach I tried was exporting the records, then running a clean-up macro in Excel to remove any "bad characters" then re-importing the cleaned data. However this didn't seem to have any effect in my case. (It seemed possible that when Outlook was trying to resolve the e-mail addresses a bad character could be an issue (?))

 

I don't actually know what the Outlook Rule routine is supposed to do if it encounters a duplicate email address or contact name and if this could theoretically cause a hang in Outlook. I do also wonder if it might be a time-out issue, if Outlook is having a problem implementing the rule.

 

I would also suggest turning off scheduled send and receive in Outlook whilst you are diagnosing the problem, otherwise you can have a horrible situation where you can't get in to Outlook, since you start it up, it immediately starts to download emails, the ACT Rule runs and Outlook crashes before fully handling the incoming mail. So next time you start Outlook it tries to download the same emails again and you get in a horrible cycle of Outlook crashing unless you can quickly turn off the ACT Rule before the crash!

 

If you do have any success in solving this problem I'd appreciate it if you would share the information with the community!

 

Jeff

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk
New Member
Posts: 21
Country: USA

Re: Outlook Crashes (Closes) after applying "rule" to attach emails to history file

I do have a few instances of duplicate contact's...  because they work out of more than one physical location.  As a test, I'm going to remove their email address on dup records - so that there's only ONE instance occuring of any email address.  However, with that said, I am reasonably confident this has not been the real problem, but I'll post once I complete this process.

 

And of course, if I do find a solution will post as well.  For anyone who has been able to resolve this problem, PLEASE post your workaround or solution.

 

Thanks,

 

Wes