07-30-2008 05:27 AM
I am running the latest version of Act 2008 (10x) as of the update I just did yesterday July 29. I still have a problem I read about nearly a year ago as follows. When I schedule an item (call, meeting etc) it appears in the ACT calendar correctly showing the company or contact name. When I synchronize my calendar with Outlook, the ACT calendar entry changes to the word Multiple as it adds my record into the scheduled event along with the actual contact name scheduled. I do realize that if I schedule an item with multiple contacts that is normal but if I schedule with one individual and then sync to outlook it adds my record to the scheduled calendar item and changes to multiple. This is extremely frustrating as I cannot see who the item is scheduled with unless I open it or then I have to go into each scheduled item and delete myself from that scheduled item in order to see the actual contact on the calendar. I have gone into act and tools and deleted ALL schedul;ed items from both outlook and ACT calendars so they are clean slates and it still will add my record in. Anyone know of a fix or if ACt is working on it??????? Please ease my frustration as I love act but my company uses outlook for calendars.
08-07-2008 11:00 AM
You'll have to remove your record from the activity after syncing. Following knowledgebase explains the issue and it applies to 2008.
ACT! 2009 improves Outlook calendar copy and no longer adds multiple contacts. If you want to stay on 2008, I would suggest looking into an addon product like DoubleLook
08-08-2008 07:38 AM
Thanks, that much I already figured out. The question is, will this be fixed in 2008 as it is a bug. I bought 2008 upgrade to fix other problems and don't feel I should have to BUY 2009 to get an obvious bug fixed. I really like ACT and use it exclusively but my VP is pressuring us to go to Goldmine (Rather not do that).
Thanks and let me and the other users that have posted the same bug what the outlook (no pun intended) is for this being fixed as a bug fix and released for free.
08-12-2008 11:36 AM
08-12-2008 01:27 PM
10-13-2008 01:57 AM
too - this issue has NOT been fixed in Act 2009 - it simply adds a + to show there are multiple contacts but still ADDS ME to the activity even if the activity is set up with just 1 person - this needs fixing as this was an issue in previous versions of Act but there was a registry fix to sort this
Please can this be patched asap?
04-12-2009 11:07 AM