05-29-2012 07:56 AM
I just bought a new computer and installed Microsoft Outlook and Act. My add-in menu has Sync Calendar and Sync Contacts, but it does not have the Add-In that was on my old computer that enabled me to "Add contact to Act," nor does it offer me the opportunity to link to ACT in the "TO" box, when sending an e-mail. What do I need to do to get those options installed?
05-31-2012 11:48 AM
If you have been through the Sage ACT! steps to integrate with Outlook (Tools > Preferences > Email Setup), it is most likely that the 'ACT! Address Book' was not added to Outlook. Here is an article with steps for this issue: KB Article 23022
06-01-2012 10:00 AM
Thanks for this article. As best I can tell, it is connected to ACT, as I have access to the database, can synchronize calendar and contacts to the database from the Add-In Window. I can also access ACT database from the "TO" boxes. What is missing however, are these functions in the Add-In Window: