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Outlook 2016 and Act! Pro Version 21 Update 6 - Addin Not Visible ?

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Posts: 13
Country: USA

Outlook 2016 and Act! Pro Version 21 Update 6 - Addin Not Visible ?

For some reason ACT Add-in and Address Book don't seem to appear in Outlook 2016 on only one of our clients. We have 6 other clients which have the same exact setup and work fine.

 

I have gone through every single step of this knowledge base article (https://help.act.com/hc/en-us/articles/360024413433) but still didn't help. In some steps they mention to repair some registry keys but those registry keys don't even appear on this client.

 

Other than the steps in article I have already tried uninstalling and reinstalling both ACT and Outlook 2016 multiple times.