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Outlook 2016 and Act! Pro Version 21 Update 6 - Addin Not Visible ?

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New Member
Posts: 14
Country: USA

Outlook 2016 and Act! Pro Version 21 Update 6 - Addin Not Visible ?

For some reason ACT Add-in and Address Book don't seem to appear in Outlook 2016 on only one of our clients. We have 6 other clients which have the same exact setup and work fine.

 

I have gone through every single step of this knowledge base article (https://help.act.com/hc/en-us/articles/360024413433) but still didn't help. In some steps they mention to repair some registry keys but those registry keys don't even appear on this client.

 

Other than the steps in article I have already tried uninstalling and reinstalling both ACT and Outlook 2016 multiple times.

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Tuned Listener
Posts: 14
Country: United States

Re: Outlook 2016 and Act! Pro Version 21 Update 6 - Addin Not Visible ?

I have the same issue. Has no one provided a resolution?

 

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New Member
Posts: 14
Country: USA

Re: Outlook 2016 and Act! Pro Version 21 Update 6 - Addin Not Visible ?

Hi Mollie,

 

I was able to fix it after going through all possible troubleshooting steps online using these steps:

 

 

Outlook Version: 2016

 

ACT Add-In Issue:

- Close both Act and Outlook. Open Command Prompt as Administrator

- Change to the folder where Act is installed (cd “C:\Program Files (x86)\ACT\Act for Windows”)

- Type “regasm actoutlookaddin.dll” and click enter.

- Type “gacutil /i actoutlookaddin.dll” and click enter.

- Type “exit” to leave the command prompt.

- Reopen Outlook and the add-ins should be there.

 

 

Add ACT Address Book to Outlook 2016:

- Go to “C:\Program Files (x86)\Common Files\System\MSMAPI\1033” and make a copy of the file MAPISVC.INF

- Give "Everyone" full rights to the file MAPISVC.INF

- Open the file in Notepad and paste this exactly as it appears:

 

[Services]

ACTSP9=ACT! Address Book

APFWSP9=

[ACTSP9]

Providers=ACTAB9

PR_SERVICE_DLL_NAME=Act9AB.dll

PR_SERVICE_DELETE_FILES=Act9AB.dll

PR_SERVICE_SUPPORT_FILES=Act9AB.dll

PR_SERVICE_ENTRY_NAME=ServiceEntry

PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY|SERVICE_NO_PRIMARY_IDENTITY

WIZARD_ENTRY_NAME=WizardEntry

[ACTAB9]

PR_PROVIDER_DLL_NAME=Act9AB.dll

PR_RESOURCE_TYPE=MAPI_AB_PROVIDER

PR_PROVIDER_DISPLAY=ACT! Address Book

PR_DISPLAY_NAME=ACT! Address Book

[APFWSP9]

[APFWP9]

 

- Save the file and try adding the ACT Address Book in Outlook. It should show up as an option now.

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Copper Elite Contributor
Posts: 119
Country: Germany

Re: Outlook 2016 and Act! Pro Version 21 Update 6 - Addin Not Visible ?

(1) Try looking at the registry to see if the load behaviour is correct 
HKEY_LOCAL_MACHINE\Software\WOW6432node\Microsoft\Office\Outlook\Addins\
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\
and look for the act! plugin make sure that they both have the Load Behaviour set as 3 it may currently be a 0
Jan Teske
ACC
jbt consulting