04-05-2012 08:28 PM
04-11-2012 06:26 AM
As stated earlier, ACT! 2009 is not compatible with Outlook 2010; the limited integration that you currently have between ACT! 2009 and Outlook 2010 is a remnant from the integration with the prior version of Outlook. If you uninstall/reinstall ACT! 2009 you are likely to remove all integration between the products.
The sorting of the ACT! address book within Outlook is controled by Outlook, upgrading will not change the sorting of First Name. I have ACT! 2012 and Outlook 2010, and Outlook sorts my ACT! Address Book by first name.