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Outlook 2010 not Recognize

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Copper Contributor
Posts: 21
Country: USA
Accepted Solution

Outlook 2010 not Recognize

[ Edited ]

Bought the recent version of 2013; converted my 2010 dababases...all is lovely...UNTIL....attempting to author or send an email through Act.

 

In Tools/Preferences/Email - there is not a Selection for Outlook; however there is a selection for Internet Email...which I assumed to be a generic.

 

Outlook2010 is working fine; the Add In's show both email and calendar sync icons, etc.; email account is in place.  We're just ready to get back to business but can't seem to find the Knowledgebase procedure for the instance where Outlook is not recognized (with the exception of a Profile...which I assume the email account will suffice).

 

Thanks in advance!!

 

Dan Turner

Conyers, Ga


Accepted Solutions
Solution
Accepted by topic author DAN_TURNER
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 21
Country: USA

Re: Outlook 2010 not Recognize

Thanks Greg!!

I went through the schedule of things and got as far down to an Outlook Repair....which did the trick!!  We're back in business.

 

Dan Turner

Conyers, Ga

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All Replies
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Outlook 2010 not Recognize

Dan,

Here is an article with additional troubleshooting steps: KB Article 14425

Greg Martin
Sage
Solution
Accepted by topic author DAN_TURNER
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 21
Country: USA

Re: Outlook 2010 not Recognize

Thanks Greg!!

I went through the schedule of things and got as far down to an Outlook Repair....which did the trick!!  We're back in business.

 

Dan Turner

Conyers, Ga

New Member
Posts: 1
Country: USA

Re: Outlook 2010 not Recognize

I'm having the same issue, but I couldn't get the reccomended article to pull up. Any suggestions?