04-25-2014 10:25 AM
Until recently, I cannot determine exactly when, messages sent from Outlook 2010 (under Win7 Pro) automatically attached to Contact History in Act! 2010 with all the attached files. Now, the entire message (as opposed to just the subject) appears within the History body and no attachments come over.
I followed instructions in an Outlook 2010 KB article and used the supplied XML file. Nothing changed. The integration works as expected, but the attachments do not come with the message. I also noticed that, although the KB article says it should be there, there are no attach options under the Add-Ins tab when opening an individual message.
I see these lines in the XML file:
I suspect that these lines are controlling how messages are attached to Contacts since the Subject and the Message attach but no attached files. If I do not have access to an application method of modifying the USpreferences206.xml file, can the CDATA information above be changed to get the intended attachment option? If that is the case, what text would replace SubjectAndMessage?
I do not know why complete messages used to attach and now they do not. I cannot think of what may have changed. I sincerely appreciate any assistance with this.
/s/ Alan Auerbach
04-25-2014 12:55 PM
Open task manager - is act.outlook.service.exe running under the processes tab?
What about your Preference settings? Email & Outlook Sync TAB and the Admin Tab settings ?
04-25-2014 03:19 PM
Thank you for your reply Mr. Williams.
act.outlook.service.exe is running under the processes tab.
I have Act! 2010. There is no Admin tab and no email & outlook sync tab.
I do not know what caused the attached files to stop attaching to Act! Contacts with e-mail messages. There is an active and working link between Act! 2010 and Outlook 2010. It is just that files attached to e-mail messages no longer accompany those messages when they are attached to an Act! Contact.
04-25-2014 05:25 PM
Check the Tools|Preferences menu option for Email & Outlook Sync. That should be where that setup is done.
04-25-2014 06:36 PM
Hey Mark, did you read my post above? FSB