08-26-2010 03:48 PM
I recently tried to click on an email address I have for one of my contacts and ACT just stopped working. It froze and I could do nothing but shut down the program and restart it. Then when I tried to click on the email address or the Write Email button, I get the following message in a box: The e-mail system has not been set up. The e-mail system must be set up before you can send or receive email messages. Would you like to set up an e-mail system now? with Yes and No boxes for options. If I click on Yes, it brings up the Welcome to the E-mail Setup. Pressing "Next" pops up a box with a Red Circle with white X in it that says: Object reference not set to an instance of an object. What the heck does that mean?
So I close that and the E-mail Setup Wizard is now on step 2 of 3 asking for what email systems I want to use with ACT and there is nothing to choose from. I am pretty sure I used to be able to click on the Write Email button or click on an email address and have a new outlook message box come up, and now I get these messages. Any help would be greatly appreciated. Any easy to follow instructions would be greatly appreciated that is. I am not tech savvy.
08-27-2010 07:42 AM
Come on now, over 70 people have read this post. Surely someone knows what to do to make this work. I even used the Help function on setting up email and that doesn't give any answers. In the E-mail set up tool, it does not show Outlook as one of the available e-mail systems. If it did, I would probably be able to make this work. Help......................Please!!!