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Outlook 2007 takes long time to start with ACT! address book added

Tuned Listener
Posts: 27
Country: United Kingdom

Outlook 2007 takes long time to start with ACT! address book added

As the title says I was investigating why my Outlook takes so long to start. I created a new profile which launched speedily enough however when I add the ACT! address book it takes forever to complete loading (around 2 mins 30secs). No events in the system logs to help I'm afraid. The platform is Vista x64, Intel Core Duo 2.1Ghz - 4Gb Ram.
New Member
Posts: 3
Country: USA

Re: Outlook 2007 takes long time to start with ACT! address book added

I've seen this, as well, at a client who just upgraded to Act! 2009 Premium.  The delay is in the initial accessing of the contact emails in their Act database, specifically when they create a new email.  It appears that the only way around this is to disable Act!s' email integration feature which, while no longer forcing the reading of email addresses into Outlook, also disables email logging on contact pages.

 

Does anyone have a way to address this situation?

New Member
Posts: 3
Country: USA

Re: Outlook 2007 takes long time to start with ACT! address book added

Does the 11.1 update address this issue?
Tuned Listener
Posts: 27
Country: United Kingdom

Re: Outlook 2007 takes long time to start with ACT! address book added

I'm afraid it does not appear to.

Copper Super Contributor
Posts: 54
Country: Canada

Re: Outlook 2007 takes long time to start with ACT! address book added

If you check the list of services, is the "SQL Server (ACT7)" service running? I've found that if this isn't running, even if your machine is not hosting the database, it can cause serious slowdowns in Outlook.
Michael Kadlec
Act! Certified Consultant
Corelogix Corporation
Tuned Listener
Posts: 27
Country: United Kingdom

Re: Outlook 2007 takes long time to start with ACT! address book added

I can confirm that SQL Server (ACT7) instance is running.