02-20-2011 10:10 PM
Have just started getting everything working and a big prob has come up. I go through the synch process step by step for Outlook in Act! and it appears to synch the Contacts (although no email is being shown as recorded) and the calendar? it just continues to come back wiht and error msg 'calendar synchronization failed'.
The primary reason I dropped Maximizer was for the claimed functionality of Outlook on Act! Any ideas?
02-21-2011 08:11 AM
Welcome to the ACT! Online Community!
About emails being recorded: that isn't a function of the ACT! and Outlook sync, emails are recorded by setting Outlook as the email client for ACT! and adding the ACT! address book to Outlook. Here is an article with instructions: KB Article 26832
For the error synchronizing your calendar: try selecting a shorter time frame for the sync (7 days before/7 days after) and test the sync. If it is successful, you can then expand the timeframe and test. The error may be caused by a corrupted activity on either the ACT! or Outlook calendars.
02-21-2011 02:33 PM
02-22-2011 09:49 AM
The next steps in troubleshooting are to run maintenance on your database, and if that does not resolve the issue > test the sync with a different database (ex: Act!Demo or create a new db). If that still does not resolve the issue, you will run the Office Diagnostics to repair the Office installation.
1. Maintenance: in ACT! > Tools > Database Maintenance > Check and Repair
2. test with different database
3. Office Diagnostics: under Start > Programs > Office > Office Tools > Office Diagnostics
With ACT! and Outlook synchronizing you will see the Outlook calendar items on the ACT! calendar (you will not see the actual Outlook calendar). For incoming emails, they are not automatically attached. With the integration in place you can use the 'Quick Attach' or 'Attach to Contact' options to manually attach the emails or set up an Outlook rule to automatically attempt to attach all incoming emails. Here is an article for creating an Outlook Rule: KB Article 23020
03-05-2011 07:33 PM
03-27-2011 03:24 PM
I too am having synchronization problems. My OS is Windows 7. I performed both the "database maintenance" in Act and the "Office" program using both a currently used database and a new database for test purposes. Any suggestions will help. I've been an ACT user since 4.0.
03-28-2012 09:39 AM
Having the same problem
Ran office diagnostic
did email set up
Did have problem with oultook diabling Act Add-in - fixed that, all icons etc work
ACT database is available in outlook
Thanks for help