I just got a new laptop with Windows XP 2007 and the new operating system does not allow you to designate an email editor (which is necessary to have email history from outlook add to act history).
does anyone know if and how this can be corrected? I thought I had it a couple of months ago (but not sure how it was working) and then I reinstalled ACT because of another issue and lost the capablity. Since I can't remember how I accomplished it in the first place (and it was by accident), I don't know how to record history in act from outlook with windows 2007.
Outlook 2007 uses word as the email editor full stop. Version prior to act 2008 (v10) are not compatible with office 2007. If you are using act 10 you will need to configure the act address book in outlook to record history. Let me know if you need instructions on how to do this.