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Outlook 2003 with Act 2009 does not download email until restarting

Tuned Listener
Posts: 41
Country: United States

Outlook 2003 with Act 2009 does not download email until restarting

Act 2009 is using Outlook 2003 as the mail client. Outlook account is set to download message headers only. In Outlook, marking a email header to download the message and then doing a receive results in the message icon changing but Outlook says only the header has been downloaded when I view the message in Outlook. Closing and opening Outlook results in the message actually being downloaded.

 

Is anyone able to use Outlook 2003 in download header mode with Act 2009?

 

I ask because I've got lots of potential places to hunt for the problem and want to know that the answer is something other than, oh yeah, Act won't let Outlook download the message, so give up now.

 

Thanks

 

 

Tuned Listener
Posts: 41
Country: United States

Re: Outlook 2003 with Act 2009 does not download email until restarting

When Outlook 2003 or 2007 has an Act Address Book added, Outlook will not properly process message headers on sending and receiving. Removing the Act Address Book from Outlook results in Outlook properly processing message headers. Note that this occurs with a POP3 (Internet mail) account. We did not test with MS Exchange (which I heard does not use header download anyway).

 

To duplicate the problem:

 

Configure these Act Email settings: E-mail systems: Microsoft Outlook, Outlook address books: \\(local)\Act11Demo, Email editor: Microsoft Outlook, Send email from Microsoft Outlook.

 

Configure Outlook Send Receive Group to Download headers only. (Use Tools > Send Receive > Send Receive Settings > Define Send Receive Groups > select any group > Edit) Yeah, it is buried deep in the menus, isn't it?

 

Use Send/Receive to download headers and mark a message to be downloaded.

 

Use Send/Receive or any variation in the Send/Receive menu to process marked headers. The icon associated with the message changes to that of downloaded messages but attempting to read the message fails with Outlook believing it is a header rather than a message.

 

Alas, the only work around we can find is to create two send receive groups, one of which downloads headers only (we named it Headers) and another that downloads messages (named Messages). Select the Headers group on the Send/Receive menu,  mark downloaded headers you want to delete, and then select Messages group to process deletions and download remaining messages.

 

As you might imagine, users who are used to being able to hold headers in Outlook and deal with messages as they get to them are less than pleased. So, anyone else know a better way (other than just downloading messages to start with)? Spam, virus concerns, and users cruelly pointing that Outlook worked just fine before we started using Act, make downloading messages without prescreening them, a non-starter.

 

 

Tuned Listener
Posts: 41
Country: United States

Re: Outlook 2003 with Act 2009 does not download email until restarting

This thread should be retitled to: Act 2009 breaks Outlook 2003 and Outlook 2007. 

 

The problem is that email headers that are marked to download fail to do so. Marking a header for download and processing it results in a message that cannot be subequently downloaded even if Outlook settings are subsequently changed to download the full message.

 

As a result send and receive groups with different settings cannot be used as a work around. The only solution is to download full messages. Otherwise you risk losing email messages by creating a situation in which Outlook cannot download the message after downloading and processing the header. 

 

We are really dismayed, given that the Act 2009 marketing materials touted the close integration with Outlook when, in fact, the basic step of adding an address book to Outlook breaks key Outlook functions like processing headers or being able to exit Outlook without using the Windows Task Manager to kill the process.  While Act technical support has acknowledged the problem, there is no forecast as to when it will be fixed.

 

If you are considering whether to migrate to Act and must use Outlook with POP3 mail (for reasons like non-default smtp port, html formatting, or because Outlook is part of the culture) STOP NOW. Avoid major problems that can take you weeks to sort out and will cause your users to revolt. Otherwise you risk your project schedule and reputation.

New Member
Posts: 1
Country: United States

Re: Outlook 2003 with Act 2009 does not download email until restarting

Yes, the same problem... :smileysurprised::smileysurprised::smileysurprised:

Does anyone know the solution to this?