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Outlook 2003 email file attachments to emails not present in Act! 2008

New Member
Posts: 3
Country: United States

Outlook 2003 email file attachments to emails not present in Act! 2008

[ Edited ]

I am using Outlook 2003 as my email client in Act! 2008. The synchronization between Outlook and Act! in the History tab works very well, except that any emails that have file attachments do not show their file attachments in the History tab. Is there a setting I am missing, or, attached files to emails are dropped in the History tab? Thanks!

Anyone with any thoughts on this?



Message Edited by ecsaltz on 02-20-2008 05:36 PM

Message Edited by ecsaltz on 02-20-2008 05:36 PM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Outlook 2003 email file attachments to emails not present in Act! 2008

What History option have you set?
 
To keep files attached to email, you must use the Entire Email as Attachment option as per this ACT! knowledge Base article - http://tinyurl.com/23nxyz