05-29-2008 07:12 AM
Immediately after we had ACT! 2008 installed I noticed that it was tied into my Outlook and Outlook was running slower. I was also getting error messages concerning ACT! Scheduler. A few weeks later I started my computer and opened Outlook and it gave me an another error message. I hit okay out of habit thinking it was the same error message I had been getting and then I realized this message was different than before and it said something about a file in Outlook had gone bad and needed repaired. It went off the screen before I could read the whole thing and after that is when Outlook started locking up.
When I open Outlook 2003 it will let me navigate through menus and such but as soon as I open a message and reply or start a new message it gets locked up and I have to shut it down. When I shut it down it does not say "not responding". I then have to wait a minute before it shuts down and start the whole thing over for the next message I want to open. I took ACT! out of the add-ins in Outlook but I am still having problems. I searched Google and found other people with this problem going back to ACT! version 6.
Can anyone help me please?! Thanks.
05-30-2008 09:52 AM
It's usually not ACT!, but the MS driver (other apps also have this issue).
Make sure you update all ACT! systems to 10.02 (it fixes a few thing) and, in Outlook - Help | Detect and Repair
You can download the current ACT! patch from http://www.act.com/support/updates/index.cfm