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Outgoing email not being recorded

Copper Contributor
Posts: 61
Country: USA

Outgoing email not being recorded

Using Act! Pro with Windows 8.1   - Outlook email client


ACT! has just started NOT recording my outgoing email messages in my contacts records, even though the email is sent from within ACT! (by Outlook). 


To Troubleshoot, I tried going to some of the sent messages in Outlook and clicking "Add-ins" and "Quick Attach".  I got the "Messages will be attached to ACT! contacts" dialog box, but in reality, the message was not attached in ACT!.


This is very important to me.  Any ideas how I can get this functionality back?

Bronze Elite Contributor
Posts: 2,566
Country: New_Zealand

Re: Outgoing email not being recorded

I suggest that you start with this knowledgebase article:  

Have a thought about what updates may have been applied or changes to your PC around the time email stopped attaching.  

Graeme Leo
Xact Software - consultants and developers
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