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Outgoing email not being recorded

Copper Contributor
Posts: 44
Country: USA

Outgoing email not being recorded

Using Act! Pro 16.3.11.0 with Windows 8.1   - Outlook email client

 

ACT! has just started NOT recording my outgoing email messages in my contacts records, even though the email is sent from within ACT! (by Outlook). 

 

To Troubleshoot, I tried going to some of the sent messages in Outlook and clicking "Add-ins" and "Quick Attach".  I got the "Messages will be attached to ACT! contacts" dialog box, but in reality, the message was not attached in ACT!.

 

This is very important to me.  Any ideas how I can get this functionality back?

Bronze Elite Contributor
Posts: 2,546
Country: New_Zealand

Re: Outgoing email not being recorded

I suggest that you start with this knowledgebase article:  http://kb.swiftpage.com/app/answers/detail/a_id/19948/kw/19948  

Have a thought about what updates may have been applied or changes to your PC around the time email stopped attaching.  

Graeme Leo
Xact Software - consultants and developers
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