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Out look add in not enabled

Copper Contributor
Posts: 144
Country: Canada

Out look add in not enabled

Having issues again with add in starting.

Outlook 2016

Act Pro v 20.1.120.0, Update 8

 

Add in will not load on start up. I have to remember to go to Com add in and click.

It is not disabled.

If I start Outlook as "Admin" it loads????

 

This happen before & I had to uninstall ACT to get it to work.

 

Any ideas????

 

Thanks

Tom David Moxam
Copper Super Contributor
Posts: 58
Country: Germany

Re: Out look add in not enabled

Hy Tom

 

have you already tried this KB-Artikel?

 

http://kb.swiftpage.com/app/answers/detail/a_id/23022/kw/outlook%202007%20add%20ins%20missing
Jan Teske
ACC
jbt consulting
Nickel Super Contributor
Posts: 391
Country: United_Kingdom

Re: Out look add in not enabled

[ Edited ]

Try looking at the registry to see if the load behaviour is correct 

 

HKEY_LOCAL_MACHINE\Software\WOW6432node\Microsoft\Office\Outlook\Addins\

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\

 

and look for the act! plugin make sure that they both have the Load Behaviour set as 3 it may currently be a 0

 

this KB may also help http://kb.act.com/app/answers/detail/a_id/23022

 

 

Highlighted
Copper Contributor
Posts: 144
Country: Canada

Re: Out look add in not enabled

Current_user was set to 0 and Local_Machine 3

Changed and it loaded.

Thanks

 

Question

Why would it work when I "ran as administrator" and not if I opened normally?

 

Tom David Moxam
Copper Super Contributor
Posts: 58
Country: Germany

Re: Out look add in not enabled

If you open any application it normally even if you are a windows admin it opens it with normal user's rights unless you open it with admin privileges (UAC). And when you do so things sometimes work that don't work otherwise.
Jan Teske
ACC
jbt consulting