10-22-2012 02:39 AM
We have been using Sage Act 2011 as a company now for nearly 2 years and not had any real problems that we couldn't find the answer to by looking on this forum.
However on Friday we found something rather odd started happening. Normally when we log into Sage under the Opportunities we have 2 different design layouts, one department in the company uses one layout at the other the other. For the past 2 years the correct one has opened as required. What started happening on Friday is that the same design is loading for all users. Even when you select the other design and exit Sage it is still going back to the first design.
We have not changed anything in the building or anything from an IT point of view. Searching on here says it should default back to the last one you had opened, but it's not. Anyone know what the problem is?
10-23-2012 07:18 AM
Welcome to the Sage ACT! Online Community!
This sounds like the ACT! program isn't able to update the Preference files. If you are using Windows 7/Vista, try running ACT! with the 'Run as administrator' option: close ACT! > right click on ACT! icon > select 'Run as administrator'. Update layout selection, close and reopen ACT! to test.
10-25-2012 12:38 AM
15 users. We just recently added 3 new users actually, it was a couple of days that they were added before we noticed the problem, none of the new users were the ones that are envcountering the problem - what I mean is they were using layout #1 anyway. It's effecting all users, we have a system of automatic system updates overnight, but the last ones were installed on the 11th October, a week before we noticed any problems and we all use the system 5 days a week everyday.
10-29-2012 07:45 AM
You will probably need to delete the preferences and recreate them to fix the problem. Try it with one of your users and if it works replicate it for the other users. Make sure that you delete the preferences backup files too when testing. There are some KB articles on how to do it and it is an option in the latest version of actdiag.