Community
Showing results for 
Search instead for 
Do you mean 
Reply

Opening database

New Member
Posts: 1
Country: USA

Opening database

I recently (12/2010) compressed files to utilize storage space. I just purchased and installed Act Pro 2011.

When I try to open an existing database, I'm now being asked to log in with a password. I've never assigned a password to this software or shared the database. I went into the Sage knowledgebase looking and followed the instructions for "de/un-compressing" files and now am receiving an error there also."Error Applying Attributes"

 

Can anyone help?

 

Is there anyway to default the request for password?

 

Any help is greatly appreciated.

 

middlek

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Opening database

Hello Middlek,

Welcome to the ACT! Online Community!

 

If you are still having an issue/error trying to decompress your database files, try stopping the SQL service first.  To do this:

- click on Windows Start button

- select Run if using XP.  use Search field if Vista/Windows 7

- enter 'Services.msc' and hit enter

- on Services screen > scroll down to locate 'SQL Server (ACT7)'

- right click on it and select Stop

- attempt to decompress files

- when complete > right click on service and select Start

- attempt to open database

Greg Martin
Sage