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Old templates gone with upgrade to ACT! Pro v17?

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Copper Contributor
Posts: 99
Country: USA
Accepted Solution

Old templates gone with upgrade to ACT! Pro v17?

I have Act! Pro Version 17.0.151.0, Hot Fix 1 in Windows 7.

 

After upgrading to version 17 when I go to Write / Edit Templates I no longer find the form letters I previously created for my mail merges.

 

Are these missing templates hopefully hidden somewhere else?

 

Thanks for any guidance on this issue.

 

The new ACT! looks great by the way!

 

 


Accepted Solutions
Solution
Accepted by topic author smithid
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 99
Country: USA

Re: Old templates gone with upgrade to ACT! Pro v17?

HA!  YOU DID IT!

 

I reversed your suggestion!

 

I just now changed the Tools / Prefernces to the ACT! Word Processor and lo and behold all to years of my past newsletters for mail merge reappeared like magic!

 

THANK YOU!!!!

 

I know why this happened.  I have been an ACT user since it was pre-Windows in DOS.  I never did make any transition to integrating my ACT! program with anything other than mail merge.  So I never previously used MS Word with ACT!

 

So when I upgraded ACT! defaulted to the MS Word automatically thereby "hiding" all of my more recent (2 years!) of newsletters.

 

WOW!

 

Thank you for pointing me in the right direction!!!

View solution in original post


All Replies
Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Old templates gone with upgrade to ACT! Pro v17?

You need to check under Tools | Preferences that the Communications are set to MS Word.

HTH

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Copper Contributor
Posts: 99
Country: USA

Re: Old templates gone with upgrade to ACT! Pro v17?

Thank you, David,

 

However under Tools / Preferences it is already set for MS Word.

 

Any other suggestions would be deeply appreciated.

 

Thank you in any case!!

Solution
Accepted by topic author smithid
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 99
Country: USA

Re: Old templates gone with upgrade to ACT! Pro v17?

HA!  YOU DID IT!

 

I reversed your suggestion!

 

I just now changed the Tools / Prefernces to the ACT! Word Processor and lo and behold all to years of my past newsletters for mail merge reappeared like magic!

 

THANK YOU!!!!

 

I know why this happened.  I have been an ACT user since it was pre-Windows in DOS.  I never did make any transition to integrating my ACT! program with anything other than mail merge.  So I never previously used MS Word with ACT!

 

So when I upgraded ACT! defaulted to the MS Word automatically thereby "hiding" all of my more recent (2 years!) of newsletters.

 

WOW!

 

Thank you for pointing me in the right direction!!!