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Old User Can't View New Activities On New PC?

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New Member
Posts: 4
Country: United States
Accepted Solution

Old User Can't View New Activities On New PC?

I built a brand new PC for the VP and reinstalled Act! 2009 on the machine.  VP is complaining that they cannot view newer Activities scheduled by our Sales team.

 

The new PC is a Intel Chipset with Windows XP x86 

 

Has anyone experienced issues like this before?


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Solution
Accepted by topic author GrahamM
‎09-25-2015 03:20 AM
New Member
Posts: 4
Country: United States

Re: Old User Can't View New Activities On New PC?

Okay it started working we have no idea how. We didn't change a thing and now everything's okay.

 

 

It is a mystery.

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Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Old User Can't View New Activities On New PC?

Maybe check the Filter in Task List, Calendar, etc?

 

By default, it only shows for the current user.

New Member
Posts: 4
Country: United States

Re: Old User Can't View New Activities On New PC?

Well this is when specifically viewing other users tasklists/calendars. Our sales guy has 5 events scheduled in 2010 and she can only see one of them.
Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Old User Can't View New Activities On New PC?

Have you been able to verify that you are looking at the correct database and not an older copy?

 

Any chance that the 'sales guy' created the unseen items as private?

New Member
Posts: 4
Country: United States

Re: Old User Can't View New Activities On New PC?

[ Edited ]

I'm getting a little of this third-hand, but I'll include the information I've got

 

We've tried logging in the user on another PC, and on that PC she can see everything, so it's not the sales guy. We've tried creating a new note/activity and it's not showing up on the new PC. We connect to a database on our server.

 

I'm gonna check the database but I'm pretty sure we've been connecting to the right one. If it's not I'm going to be very disappointed in everyone including myself for missing this obvious error.

 

edit: It's already been tried. We're using the correct DB here.

Message Edited by GrahamM on 11-17-2009 12:11 PM
Solution
Accepted by topic author GrahamM
‎09-25-2015 03:20 AM
New Member
Posts: 4
Country: United States

Re: Old User Can't View New Activities On New PC?

Okay it started working we have no idea how. We didn't change a thing and now everything's okay.

 

 

It is a mystery.

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Old User Can't View New Activities On New PC?

Mysteries are good for reading novels, not for computers!