Community
Showing results for 
Search instead for 
Do you mean 
Reply

Okay.... I have a huge problem...

New Member
Posts: 2
Country: USA

Okay.... I have a huge problem...

Okay.... I was so stupid and now I am totally locked out of ACT.  I was trying to alter the admin name as somehow the record keeper name was showing up as one of our customers.  Anyway... to make a long story very short.  I set the admin to browse to see if I could add another admin and delete the old one... by the way ---you can't.   In the meantime Act got shut down and now I am totally locked out of my system.  I can open the database but since I was in browse I can not add, alter or do anything to the system.  Is there someway to fix this because I would hate to have to enter all this data again.   Please Please Please say that there is a way that isn't going to cost me an arm and leg.

 

Thanks in Advance,

Cin

Nickel Contributor m4y
Nickel Contributor
Posts: 511
Country: Belgium

Re: Okay.... I have a huge problem...

Which version of ACT?

 

In last versions it is not possible to deactivate all administrators from your database. And if you tried that you should receive a message that tells you that it is not possible because database must have at least one adminisrator .

 

So, if you could deactivate your current login, it probably exists an other user with admin rights. By logging you with this other admin, you'll be able to promote again your first user. 


Xavier Nyssen

ACT! Certified Consultant @ Intuitis | Belgium
{ +32 64 45 08 00 | xavier@intuitis.be | http://intuitis.be }
New Member
Posts: 2
Country: USA

Re: Okay.... I have a huge problem...

ACT! by Sage 2007 (9.0) Version 9.0.0.557.   When I try to go into the database, it asked for a password,  when I called customer support they told me to just hit enter with no password entered as I told them that we didn't have a password.  Then it will bring up the locked database.  I couldn't delete the one administrator so I created a new one and marked it as administrator and the old one I marked it to browse.  When I did this it said that I only had one license but then wouldn't let me change anything.  I tried to go out and go back in then I was locked out. 
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Okay.... I have a huge problem...

Try this ACT! Knowledge Base article - http://tinyurl.com/3gyvgt

 

After getting into the database, you should also update to 9.01 - You can download the current patch from http://www.act.com/support/updates/index.cfm

 

Then get Hotfix 3 from the Knowledge Base

Nickel Contributor m4y
Nickel Contributor
Posts: 511
Country: Belgium

Re: Okay.... I have a huge problem...

[ Edited ]
And if articles posted by Mike didn't solve your problem, use the recovery password service from Sage.
Message Edited by m4y on 04-18-2008 11:03 PM

Xavier Nyssen

ACT! Certified Consultant @ Intuitis | Belgium
{ +32 64 45 08 00 | xavier@intuitis.be | http://intuitis.be }