10-11-2017
02:33 AM
- last edited on
10-17-2017
08:41 AM
by
JonTaylor
My ACT Add-In from MS word 2010 got disable. I tried but unable to enable it. it does not respond.
<Mod edit: Moved post to it's own thread>
10-18-2017 01:03 AM
Great, thanks for the info.
So you mention that you've already tried re-enabling the addin - just so we're on the same page here, below are our recommended steps for enabling a disabled addin.
If this doesn't help resolve the problem, I'd recommend taking a look at our knowledge base article on this issue (linked below). Try working through those steps, and if you have any problems or questions please feel free to post them here!
KB 13569 - Act! Menu Options are Missing or Unresponsive in Microsoft Word
10-17-2017 08:42 AM
Hi Tanveer,
Sorry to hear you're experiencing issues with Word integration.
Could you confirm what version of Act! you're running, you'll find this in the Help menu under About Act!
10-18-2017 12:25 AM
Version 16.0.291
10-18-2017 01:03 AM
Great, thanks for the info.
So you mention that you've already tried re-enabling the addin - just so we're on the same page here, below are our recommended steps for enabling a disabled addin.
If this doesn't help resolve the problem, I'd recommend taking a look at our knowledge base article on this issue (linked below). Try working through those steps, and if you have any problems or questions please feel free to post them here!
KB 13569 - Act! Menu Options are Missing or Unresponsive in Microsoft Word
10-19-2017 09:23 PM
Issue Resolved. Thanks