Office 365 and ACT

[andybeswick]

Hi

I'm using ACT Pro 2011 and Office 2010. 1 machine on Win XP and the rest on Win7.

We recently changed our email to Office 365 Exhange online.

The issue we now have is not being able to attach any emails to ACT.

I don't understand why this would be an issue as we're still using Outlook on each desktop, so presumably it's just the server that's changed?

Has anyone experienced this and found a fix for it?

Thanks in advance!

[dshaw111]

Hi Andy,

Microsoft changed the rules of 'engagement' with Office 2013 and Outlook 2013.

This means that any application (including Act!) needs to be upgraded to use this.

Therefore you will need to upgrade to Act! v16 to use Outlook 2013 which is probably what you now have on your PCs.

[andybeswick]

Hi David,

Thanks for the reply.

We are all using Outlook 2010.

[dshaw111]

Andy,

I don't know if you can use Outlook 2010 with Office 365. It might have been replaced with Outlook 2013.

I'm asking if anyone else can clarify this.

[andybeswick]

Hi David

We are using them fine together apart from the ACT issue.