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Office 2013 / 365 and act integration

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New Member
Posts: 32
Country: United_Kingdom
Accepted Solution

Office 2013 / 365 and act integration

Hi,

 

- Version of Sage ACT!  - Sage ACT! Pro 2013 Version 15.1.108.0

- Office 2013 / 365

- Server database

-Windows 7

 

When I try to send a template email I get the messsage Could not receive IMessage: Interface not support.

 

Is there a reason behind this? I know there have been some issue between office 2013 and act 2013, but is there any way to get my templates working again?

 

Regards,

 

Matt


Accepted Solutions
Solution
Accepted by topic author Matt Walkley
‎09-25-2015 03:20 AM
Nickel Contributor
Posts: 695
Country: USA

Re: Office 2013 / 365 and act integration

[ Edited ]

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Solution
Accepted by topic author Matt Walkley
‎09-25-2015 03:20 AM
Nickel Contributor
Posts: 695
Country: USA

Re: Office 2013 / 365 and act integration

[ Edited ]

Hi Matt,

Give this a try: http://kb.swiftpage.com/app/answers/detail/a_id/36024

Damien Park
Swiftpage
Copper Super Contributor
Posts: 89
Country: USA

Re: Office 2013 / 365 and act integration

win 8, office 13, act13, ver.15.1.108.0 full install

 

Thanks for the file.

At first, after appliying the "fix" and rebooting, it did not work, no error messages, just nothing happened. After swithing off and eventually restarting, it now seems to be working. Great stuff, because without email, ACT was pretty much useless for me. I fully understand and, appreciate that Office 13 came after Act13 and, that it would take some time to come up with a fix.

I will now bang away at my keyboard and see if I can break it.

Thanks again in anticipation.....

Copper Super Contributor
Posts: 89
Country: USA

Re: Office 2013 / 365 and act integration

quick update

 

works on single email with no issues so far.

will not work on email from template

 

New Member
Posts: 32
Country: United_Kingdom

Re: Office 2013 / 365 and act integration

Thanks Damien, it seems to be working now.

 

best regards,

 

Matt