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Office 2010

Bronze Contributor
Posts: 930
Country: USA

Re: Office 2010

On July 23 in this thread, Greg Hollister of Sage said the following:

"We are working on a hotfix to make ACT! 2010 compatible with Office 2010. We anticipate it will be ready prior to the release of ACT! 2011. Please subscribe to the post I mentioned earlier for updates."

 

Roy, that's pretty clear to me.

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Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Office 2010

I'm sorry about the conflicting messaging, but we have NOT abandoned finding a way to have ACT! 2010 and Office 2010 work together. If there is a way to make the two programs integrate, I'm confident our developers will find it.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 19
Country: USA

Re: Office 2010

Grieg,

 

What needs to happen is for Sage to step up to the plate, and formally annouce that your users will not be financially impacted by Sage's lack of preparation for such a significant product launch as Microsoft Office 2010. Microsoft is not a company with a track record of springing new releases of their major products without warning. Nor are they the kind of company that hits their launch schedule very well. There's ample time to develop for concurrent release. And if not, for whatever reason, Act users should not be penalized by requiring a double upgrade. Your marketing department should include a free upgrade to Act 2011 for any Act licenses that are purchased from the Microsoft Office 2010 launch date forward. Sage still gets the revenue. It's not a free upgrade for the masses, but does cover a shortfall in support of your customer base - the Sage customer base. This is not compatibility with a third tier, obtuse piece of software. It's the backbone of most corporations productivity products today from home user, to SMB, to enterprise.

Copper Contributor
Posts: 14
Country: United States

Re: Office 2010

Greg,

 

I complete agree with what JillH posted.  I have been patiently monitoring this discussion for far too long.  I am tired of losing productivity and money every day from the current status quo.  If an ACT solution had been available I would have probably forked over a tidy sum back in June, just to maintain my productivity. 

 

Unfortunately, no ACT solution of any kind was available.  Like others, I have upgraded hardware and software and resent questions from others in this forum as to my business reasons for doing so.  If Sage wants to engage in that type of partnering arrangement, we are at the very least owed transparency, honesty and full information about Sage's intentions, plans, values and timeline to address this issue.

 

I echo the call for Sage to immediately make some type of definitive statement addressing this situation.  I am out of patience and plan to make a decision over the next few days.  As it stands now, this ACT user since the days of DOS is out of here.

Copper Contributor
Posts: 46
Country: USA

Re: Office 2010

i just got off a chat with ACT support concerning compatibility of ACT 2008 with Office 2010:

 

 

 Rosemary: Thank you for contacting Sage, my name is Rosemary, may I have your name please?
 bruce toman: bruce
 bruce toman: hello?
 Rosemary: please hold
 Rosemary: thank you for your patience and I apologize for the delay
 Rosemary: ACT! 2008 does not run with Office 2010, 
 Rosemary: ACT! 2010 is not compatible with Office 2010
 Rosemary: If you are running Office 2010, you will want to upgrade to 2011 Sage ACT! which will run with Office 2010
 bruce toman: thank you for getting back to me. is there someplace on the support website where Sage discusses compatibility with Office 2010?
 Rosemary: Not yet, no
 Rosemary: it will be released with the updated information for 2011 Sage ACT
 Rosemary: it is expected to be released early/mid September
 bruce toman: so how do you know this is true? (don't mean to be rude, just asking)
 Rosemary: We've been thru training and this is per our training specialists and product specialists
 bruce toman: ok, would you please make a note that it would be very nice post information about office 2010 compatibility in the KB? thanks also for letting me know when ACT 2011 will be released, I was just going to ask! Thanks again.

 

1) ACT! 2008 does not run with Office 2010

2) ACT! 2010 is not compatible with Office 2010 

3) 2011 Sage ACT! which will run with Office 2010.    it is expected to be released early/mid September 

 

I realize none of this is new - just providing an update as of mid-August!

Copper Contributor
Posts: 22
Country: USA

Re: Office 2010

I really think the folks over at Sage and product managers for ACT should put in an earnest effort to make ACT 2010 work with Office 2010 and to release a standalone patch for no cost or very little cost for all the reasons mentioned in the other posts but also to give back a little to the community and give their user base something to feel good about.  A sort of PR move for Sage.  It would show a commitment to their end users instead of coming across as another revenue opportunity for Sage ACT!. 

 

For many years, we've been forced to upgrade to a new version whenever we wanted something just slightly more.  I've seen very few free patches or fixes.  And the upgrades for me over the last few versions were minimal and didn't impact my daily workflow in ACT very much. 

 

I have always had a hard time understanding how the underlying database changes so dramatically that there is no choice but to upgrade to a complete new version for seemingly incremental features.  I think instinctively we all sort of understand this is the business model and we go along for the ride.  But in this case, I feel that Sage can step up, show support and develop a standalone patch.  I have a hard time believeing the differences between Outlook 2007 and 2010 and Word 2010 and Word 2007 are so fundamentally changed that it would require a completely new version of ACT to support them. 

 

Come on... I'm not buying.  Are you?

New Member
Posts: 3
Country: USA

Re: Office 2010

Greig,

 

I am confused now. This post seems to be promising an update. The blog elsewhere sems to be indicating I am out of luck, even though I just purchased Act! 2010.

 

Which is true?

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Office 2010

Hello DAReese,

Welcome to the ACT! Online Community. At the time I made that post (July 23rd), we were looking at a potential solution. That did not come to fruition and it has now been announced that full support for Office 2010 and ACT! 2010 is not feasible at this time. However, there is a workaround to provide some functionality with Outlook 2010. Please see the following post in this forum for additional information:

 

http://community.act.com/t5/ACT/Microsoft-Office-2010-Support-for-ACT-2010-Updates/td-p/82225

 

I apologize for any confusion regarding this issue.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Platinum Elite Contributor
Posts: 6,865
Country: USA

Re: Office 2010

How recent was your purchase of ACT! 2010? You have 30 days to return it for a full refund and then you can purchase ACT! 2011.

Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
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New Member
Posts: 3
Country: USA

Re: Office 2010

Not if I didn't buy it from Sage and opened it, unless rules have changed.Office Max returns are 14 days and they are still selling Act 2010. Software must be unopened.