09-03-2010 03:55 AM
J ust upgrade from ACT 2010 to ACT 2011 When starting ACT 2911 recieved message Object reference not set to an instance of an object. Act 2011 .After clicking ok ACT screen goes white and that where it stops. program can be closed. found reference to this message in the ACT 2011 beta information dated July 15th. Do not have access to this.
09-07-2010 07:09 PM
09-07-2010 07:36 PM
Have either of you had a look at the knowledge base article listed below?
If the KB article dosen't help please post back here
09-08-2010 03:22 AM
yes. have looked at this message. This did not solve problem. My problem has been fixed. When upgrading from ACT 2010 to ACT 2911 the uninstall part that removes the old version did not completely remove all the components. Corrected problem by manually removing the items that did not get removed. I reinstalled the update and everything worked and now I have a running ACT 2011
01-07-2011 05:30 PM
I also have this problem (and I was also trying to upgrade from act 2010 to act 2011). Could you please provide more details on what you did to get past this?
02-03-2011 11:49 AM
I am simply trying to create a new database on a Windows XP 2003 Server and it keeps rejecting me. Nothing in the Knowledge base is even close to helping me. Can you assist further on this? I am using Sage ACT! Pro 2011