08-27-2016 06:26 PM
I have installed (and paid for) v18.2 on my i7 WIN10 Desktop, upgrading from 17.2 HF4 which had identical problems in the WIN10 environment. On installation today I got
“Object reference not set to an instance of an object” when trying to send and email or send a event notice via email using Outlook 2016. I employed the workaround of going to properties at the icon and choosing "run as an administrator" for both and this allowed both sending emails and email calendar events. I checked and in both default properties I am shown as an administrator with full control. When I reboot the initial problem recurs. Am I expected to load both Outlook and ACT with the workaround each time? It seems there should be a less laborious solution. Also in TASK MANAGER it shows that ACT.OUTLOOK.SERVICE (32) is inoperable, with an "X".
08-28-2016 01:32 AM
You need to right click on the Outlook and Act! icons and go to Properties and set up the Administrator Login in there to make it permanent.
08-28-2016 02:36 PM
Thanks Mr. Shaw. Perhaps you missed that I have done this and it works for the boot session but then reverts to the "Object reference..." state on re-boot. I am confused by this and by the persistence of the Firewall message requiring me to acknowledge that ACT is going to load each time on a new boot. Also, have you any insight into the ACT.OUTLOOK.SERVICE (32) issue? Your kind advice is appreciated.
08-29-2016 12:44 AM - edited 08-29-2016 12:44 AM
Did you tick the box within the Act! and Outlook programs (not shortcuts).
You should find this in Properties | Compatibility | Privilege | Run as Administrator | Change Settings for all users.
It can be confusing but hope the above helps.
08-29-2016 08:32 AM
08-30-2016 05:43 AM
If you do not have a compatibility tab on our Outlook icon's properties, then you can do the following:
08-30-2016 10:18 AM
First, again, thanks for being a pal and working with me!
Office 365 resides in the cloud @MS and the .exe isn't resident on my HDD. Hence my question about a workaround that sticks! I have been able to complete all tasks with the workarounds but some functionallity is lost in outlook when I log in as "Run as administrator" ie searching and index access.
08-30-2016 10:26 AM
Office 365 is only supported if it is the locally installed version of Microsoft Office, and it was not installed using Click-to-Run. For more information on supported versions of Office, refer to the following article: http://kb.act.com/app/answers/detail/a_id/29499