08-10-2016 01:33 PM - edited 08-10-2016 01:35 PM
Running Windows 10 64 bit
Act Pro v. 220.127.116.11, Update 3
Act was working and I was able to do mail merges as well as send emails from Act. I am no longer able to do either resulting in ACT completely freezing. I cannot exit it and have to turn off the computer manually (can't even do a proper shut down) to get out of Act. I've used the kb articles and have changed the regedit to 10000 and tried to be sure that I am running both outlook and Act as an administrator but when I right click on the Act icon in my tray, I can't get to preferences. I am the only user of Act...no one else uses this so I should be the administrator. I've run the repair on my Outlook and pretty much have tried whatever I've found.
I just tried the dll thing and it still doesn't help.
I've had to pay for support before and I'm tired of having to call every two months. It seems when Microsoft does an update, I then have problems with Act. At this point, after waiting several minutes I now get the object not set error message. This is ridiculous.
08-11-2016 01:36 AM