Community
Showing results for 
Search instead for 
Do you mean 
Reply

Notes disappered

New Member
Posts: 3
Country: USA

Notes disappered

Help! I'm using ACT Pro. V16. As of yesterday I cannot access my notes. The note tab recognizes that there are notes but I cannot get them to come up-what can I do?

Copper Elite Contributor
Posts: 232
Country: Germany

Re: Notes disappered

Hi Rick,

 

in most cases this is a filter issue, i would recomend to disable all filters, select all users, and probably they will show up again.

 

if not, then i would make a backup of the database, then run the rebuild/reindex via ActDiag. if this is also not helping you would have to look for a database repair, this is done by us and other ACC´s or swiftpage

 

regards

 

Ingo Lange

ACC since 1995
Developer of Addons for ACT

CrmAddon Factory
+1 203 541 0040
New Member
Posts: 3
Country: USA

Re: Notes disappered

Where do I find the filters in ACT?

New Member
Posts: 3
Country: USA

Re: Notes disappered

I can find the notes if I do a search from the view tab-my note are still in the system but the lower half of my screen is the grey screen and I cannot find a way to give me access to looking at the notes I have put in-but as I said when I do a search from the view tab them come up.

Copper Elite Contributor
Posts: 219
Country: Canada

Re: Notes disappered

You should see a Date filter and a Users filter right at the top of the Notes tab. You can also right-click on the Notes tab headers to view the Filter Notes.

Mark Rogers
Act! v16 HF5, Office 365 SBP