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Notes disappeared

Accepted Solution Solved
New Member
Posts: 19
Country: USA
Accepted Solution

Notes disappeared

While scrolling through my notes last week, the note screen went blank.  I checked several other contacts and the note screen was blank on all of them.  Re-boot did not help.  I recovered the previous days product through Carbonite.  Their support service charged me $50 to re-install.

 

I may have been hasty in going to the Carbonite fix, but I was desperate for the access to my notes to finish a project.

 

Is this a common issue?  Is there a way to prevent this?  A better way to recover?


Accepted Solutions
Solution
Accepted by topic author GTO61
‎02-02-2018 07:56 PM
Employee
Posts: 218
Country: USA

Re: Notes disappeared

Notes and History items can fail to be displayed when the filters have been customized.
Select Notes or History tab
Use drop down list to change filter Dates to All Dates
Use drop down list to change filter Type to All Types
Click on Select Users and select All Users
Check for items

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All Replies
Solution
Accepted by topic author GTO61
‎02-02-2018 07:56 PM
Employee
Posts: 218
Country: USA

Re: Notes disappeared

Notes and History items can fail to be displayed when the filters have been customized.
Select Notes or History tab
Use drop down list to change filter Dates to All Dates
Use drop down list to change filter Type to All Types
Click on Select Users and select All Users
Check for items