Notes are inserting into the wrong contact. Notes and Contacts are not synchronizing up!

[poweruser]

Sometimes, when I create a new contact, possibly by creating a new company without a contact name, insert a note, and hit okay sometimes that note is going under the wrong contact. This happened before with act and the solution ended up being: "this is a known problem, we are working on a hot fix, we will let you know when the hot fix is available."

I dealt with this problem for a long time until finally someone named Saravanan at ACT fixed it for me back on February 22, 2016 with a HotFix while I was on the phone with him at ACT Support. I am on Windows 10 using:

Act! Pro Version 18.0.501.0, Update 6
English (United States)

Is ACT aware of this problem happening again?

Is ACT working on a HotFix?

[Gary W]

Hi poweruser,

Please update to the latest version of Act! v18 (v18.2), and let us know if the issue still occurs.

You can download the update here. Look for: Act! Pro v18 SP2 Update - US

[poweruser]

Thank you! I will look for Act! Pro v18 SP2 Update - US

and update, and get back to the forum afterwards.

I currently have: Act! Pro Version 18.0.501.0, Update 6

What are all these?

9/23/2016	Act! 18.2 Update 4	act1820update4.exe	11.7 MB	Download
8/11/2016	Act! 18.2 Update 2	act1820update2.exe	11.4 MB	Download
8/11/2016	Act! 18.1 Update 5	act1810update5.exe	316 MB	Download
7/29/2016	Act! 18.2 Update 1	act1820update1.exe	11.2 MB

[Gary W]

Hi poweruser,

Those are updates which can be installed separately to the service pack (SP). The latest one (Act! 18.2 Update 4) should also be downloaded and installed after updating to SP2.