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Notes/History Report not printing all pages

Copper Contributor
Posts: 197
Country: Canada

Notes/History Report not printing all pages

ACT 2011 Pro.  Client generates the report to print to PDF but it gets stuck - usually at 9 pages.  When he generates the report to preview it sometimes works but when saving to PDF he gets this error message:

Error: "Error During Export" When Trying to Save a Report Print Preview as a PDF File

The KB article indicates that there may be "abnormal characters" in the report.  Has anyone seen this before?

Thanks,

Sharon Gillie
ACT! Certfied Consultant
ACT! Premier Trainer
Burlington, Ontario Canada
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Notes/History Report not printing all pages

What report does this happen on? If you do another teport that runs to that manay pages do you get the same error?

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 197
Country: Canada

Re: Notes/History Report not printing all pages

It's the Notes/History report and he's reporting on just Notes, no Histories.  I had him run a report with no Notes or Histories (Contact Status report) for his entire database and it generated a report over 500 pages long.  He admitted to copying and pasting URLs into the Notes so I'm thinking that maybe he's copied some creepy crawlies in there at the same time.

Sharon Gillie
ACT! Certfied Consultant
ACT! Premier Trainer
Burlington, Ontario Canada
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Notes/History Report not printing all pages

Good bet. It's something that causes the PDF converter to gag.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 197
Country: Canada

Re: Notes/History Report not printing all pages

Thanks Roy, your input is always appreciated.

Sharon Gillie
ACT! Certfied Consultant
ACT! Premier Trainer
Burlington, Ontario Canada