11-09-2016 07:09 PM
I recently had to reinstall all programs to my PC. With the reinstallation, the Notes field doesn't display correctly in ACT! 16. It's the same PC and the only changes I made were to install a new hard drive. When I create a note, the top half of the text characters are truncated in the first line. The second and following lines display correctly. When I close the note, the first line displays correctly in the Notes list view. It's only when I reopen the note or if I am creating a new note that I get the issue. How can I fix this?
Thanks to anyone who can help.
11-11-2016 12:38 AM
Can you check your screen resolution settings and try changing them. There was an issue in V16 regarding displaying some items with high res settings and you may have changed the resolution after rebuilding the PC from where it was before. If this resolves the issue look for all patches and updates for V16 as I am sure they fixed this in an update.
11-11-2016 03:03 AM
In addition to ch1p's post, please check your display scaling settings. It should be set to 100%.
There is a 3rd party tool available to resolve issues with Act on high DPI displays. This fix was included in Act! v18.1 and later.
11-15-2016 01:03 AM
My default is Sans Serif 8. What happens if you change font size? I can see a problem above as well so not expecting this to fix it but is simply a step to eliminate an option.
11-15-2016 01:33 AM
There does appear to be some display scaling issues affecting your software. You can see this by comparing your screenshot to mine below, taken from v18.2.
This could be an issue that has been fixed in recent updates, or an issue with your display settings. We have a couple of Knowledgebase articles that list the recommended display settings for Act:
01-17-2017 12:32 PM
I have the same problem. I recently reinstalled Act Pro 2011 on a new computer. The display is set to 125% and if i change it to 100% it solves the problem. However, I have two other computers with the display set to 125 and this problem does not occur. Changing the display changes the way other things are viewed, so I prefer to leave it at 125. Any other ideas about how to solve this?