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Notes, Activities and Histories Not importing.

Tuned Listener
Posts: 11
Country: United States

Notes, Activities and Histories Not importing.

[ Edited ]

Hello,

 

Running ACT 2012 Premium. 

 

I'm trying to export all records from source database into a destination database.  records transfer ok, but not notes, histories or activities.  I have tried both exporting from source database into destination and importing from source into destination - same result.  I have also tried both settings : "Replace with source" and "replace with newest"  on the notes, histories and activities. 

 

I must be missing something - can anyone advise?

 

dg

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Notes, Activities and Histories Not importing.

Hello Doug,
Make sure you have applied the latest hot fix for ACT! 2012 SP1 (Hot Fix 5). This is a cumulative hot fix which includes a fix for a reported import issue. Please see if this helps resolve the issue. See this Knowledgebase article for more information and instructions:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2881...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.