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Note could not be created

Tuned Listener
Posts: 31
Country: United States

Note could not be created

Just trying to update notes on a potential customer file and I got the following error message:

 

Error - Note could not be created. One or more of the Contacts or Associations may have been deleted.

 

It did add the note, even though I didn't notice at first. I tried again to add the note thinking it was a weird error message seeing how I have made no changes to that file other than notes, got the same error. It added the note a second time. I went do delete the duplicate note entry and got the following error message:

 

Object reference not set to an instance of an object.

 

This is not obviously tied to just one customer file, I tried it on another file and got both of the same error messages. HELP!

 

Moderator
Posts: 4,395
Country: USA

Re: Note could not be created

Follow the knowledgebase article below. Do the Damaged ACT! Preferences section first.

 

Error: Note could not be created. One or more of the Contacts or Associations may have been deleted.