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Not Recording History for Documents

Copper Contributor
Posts: 13
Country: United States

Not Recording History for Documents

All of a sudden when I print a document out of ACT the history is not recording.  Is there a way I could have turned this off?  How do I get this back?  This is my lifeline!!!!!
Copper Contributor
Posts: 13
Country: United States

Re: Not Recording History for Documents

Still working on a fix!  I've tried everything I can think of - help please!
Moderator
Posts: 4,395
Country: USA

Re: Not Recording History for Documents

What version of ACT!, Office, and OS are you using? 

 

If you're using Office 2007, try this KB article.

No History Created After Printing a Merged Word Document

 

 

Copper Contributor
Posts: 13
Country: United States

Re: Not Recording History for Documents

Tried the .cmd file, but no luck in getting it to talk.  The add-in is obviously all the way down as I can't attach anything from Word - it says it can't communicate with the ACT database.

 

Any other ideas?

 

 

Copper Elite Contributor
Posts: 108
Country: United States

Re: Not Recording History for Documents

LSexton, are you running Windows Defender? KB# 24223 outlines a recent Defender update that caused problems with Word integration.