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No record of e-mails sent. or letter written and no auto sync

Tuned Listener
Posts: 26
Country: United States

No record of e-mails sent. or letter written and no auto sync

When I send an email from the contact page it does not appear in the history, Meeting and to do's are recorded but not an e-amil. Also any letter I write using the Write Letter tool bar shortcut or drop down do not record.

 

Also I have setup sync for both contacts and calandar. It is scheduled for every 24 hours at 8:00 am. It does not occure on schedule.

 

Sage ACT! Pro 2012 Version 14.1.108.0

Windows 7 Pro V6.1 service pack 1

Office 2010

Private data base stored local

 

Thank for the help

Moderator
Posts: 719
Country: USA

Re: No record of e-mails sent. or letter written and no auto sync

For the email history not recording, I'd recommend taking a look at the following knowledgebase article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/19948

 

 

When writing letters, the history does not record until after you print it, if you are not receiving a prompt to do so, see the following knowledgebase article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/22316

 

 

For the synchronization not occurring, check the Processes tab in the task manager to see if Sage.Act.Integration.exe is running. 

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com