05-24-2012 11:36 AM
Using ACT! 2012 and MS Word 2010 -- selecting Write, Letter -- Word launches properly, displaying the letter template -- but after printing the letter, ACT! does not display the "Create History" dialog box which enables my client to "Yes, create history." Any ideas?
05-25-2012 07:49 AM
Most likely the ACT! add-in in Word has been disabled. Here is an article with troubleshooting steps for this issue: KB Article 22316