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No "Create History" dialog box to prompt to attach merged letter to history

New Member
Posts: 3
Country: USA

No "Create History" dialog box to prompt to attach merged letter to history

Using ACT! 2012 and MS Word 2010 -- selecting Write, Letter -- Word launches properly, displaying the letter template -- but after printing the letter, ACT! does not display the "Create History" dialog box which enables my client to "Yes, create history."  Any ideas?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: No "Create History" dialog box to prompt to attach merged letter to history

Most likely the ACT! add-in in Word has been disabled.  Here is an article with troubleshooting steps for this issue: KB Article 22316

Greg Martin
Sage
New Member
Posts: 3
Country: USA

Re: No "Create History" dialog box to prompt to attach merged letter to history

Thank you very much.
New Member
Posts: 2
Country: USA

Re: No "Create History" dialog box to prompt to attach merged letter to history

HOW DO I GET THE HISTORY BOX TO PROMPT FOR A MERGED LETTER?

New Member
Posts: 2
Country: USA

Re: No "Create History" dialog box to prompt to attach merged letter to history

I do not see the referenced KB Article 22316 providing the information you state that it does. Can you
help?
Bronze Elite Contributor
Posts: 1,741
Country: United_Kingdom

Re: No "Create History" dialog box to prompt to attach merged letter to history

Hi Byron,

 

Try this link...

 

http://kb.act.com/app/answers/detail/a_id/22316

 

HTH


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org