No prompt to update linked activities when rescheduling an activity in an Activity Series

[Steven_Jackson]

Hi Matthew, Gary is away for a few days, were you expecting him to be in touch? The last comment I can see from Gary he asked you to contact tech support, have you had a chance to do that? Did they provide a ticket reference number at all?

[Gary W]

Hi Matthew,

After further testing, we have identified an issue around activity series rescheduling, and a potential workaround. I'll update this thread when I have more info to share.

[ATGC]

Awesome. My client is desperate to get some resolution to this...

[Gary W · Accepted solution]

To expand on this issue:

We've identified a defect thanks to your feedback.
In Tools > Preferences > Calendar & Activities > Activity Preferences there is a check box labelled ‘Create separate activities when scheduling with multiple contacts’. If this is unchecked, then any new activity series can be rescheduled and will result in the prompt to reschedule linked activities. If this option is checked, any activity series scheduled will not produce the prompt.
Note: This will only affect newly created series after a change is made to this option, previously created ones will not be affected.

Please can you check the machines where you are seeing this issue, and let us know what state this option is?

This defect has been logged as Defect D-04223

[ATGC]

Wow. Thank you so much!! It works. I've only tested on the clients Server 2008 R2 host. But looks promising.

Option was checked. Clearing it allows the rescheduling function to work now!

[dixon7]

Any idea why we can't get activity series to work in 18.1? Tech support said it would be fixed but it still doesn't prompt you to change the remaining activities if you change the date on one of them. Have very unhappy customer. To say this is ridiculous is the kindest thing I can say, even if it is 4,375 miles from reality.

[Gary W]

Hi Brenda,

Do you have the ‘Create separate activities when scheduling with multiple contacts’ option enabled in the Activity Preferences?