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No email system options showing up in email prefererences

New Member
Posts: 2
Country: USA

No email system options showing up in email prefererences

I am running Outlook 2010 and ACT!2010. When I go to TOOLS > PREFERENCES > EMAIL there are to systems to check and setup.  No internet email - no outlook option - HELP!

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: No email system options showing up in email prefererences

Hello Mtklne28,

Welcome to the Sage ACT! Online Community!

 

Here is an article with instructions for this issue: KB Article 23426

Greg Martin
Sage
New Member
Posts: 2
Country: USA

Re: No email system options showing up in email prefererences

Thank you for the reply post.  I tried the solution several times  Now it does show "internet mail" as an option, but still not outlook.  When I go to TOOLS > PREFERENCES > E-Mail - the "Current email settijngs" show Microsoft Outlook and when I go to setup - only internet mail.  Any ideas on how to get Outlook added as an option?   

 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: No email system options showing up in email prefererences

Hello Mtklne28,
Outlook will not show as an option as ACT! 2010 does not support Outlook 2010 (Office 2010). You would need ACT! 2011 or higher. However, there is third-party add-on that will allow ACT! 2010 to work with Office 2010: http://www.designr1.com/shop/act-word-2010/

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.